USER FRIENDLY BOARDS: KEEPING COMPLAINANTS INFORMED

Wednesday, February 15, 2012

2:00 pm – 3:00 pm

Presenter:

Timothy Terranova

Consumer Assistant

Maine Board of Licensure in Medicine and Maine Board of Osteopathic Licensure

How do health professional licensing boards develop and maintain a high degree of customer service that pays attention to the needs of people who file complaints? CAC is not aware of any board that does a better job than the Maine Board of Licensure in Medicine and Maine Board of Osteopathic Licensure in assisting complainants and keeping them in the loop as their complaints work their way through the disciplinary process. This best practice model will be described in detail by the boards’ Consumer Assistant. Whether you come from a large state or a small state, and regardless of the profession you regulate, you’ll ask yourself “does our board’s consumer assistance program measure up, and if not, why not?”

Webinar registration fee is $90.00 for CAC members and $110.00 for non-members. If you aren't sure if you are a member, If you aren't sure if your organization is already a CAC member, here is a list of 2012 member organizations.