Outreach to the Public: Part One Overview
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The public is unfamiliar with licensing boards or confused about what they do and how they differ from professional associations. Most boards struggle to develop or maintain an effective program for consumer outreach and education. In one state Colorado - the legislature actually mandated and outreach program to familiarize residents with the work of regulatory boards. Increasingly, boards use their Web sites for outreach to consumers as well as the licensee population.
At this Webinar, a speaker from Colorado discussed the nature and accomplishments of the mandated outreach program in that State, and a consumer advocate talked about how boards can design a consumer-friendly Website.
PRESENTERS:
Cory Everett-Lozano
Continuing Competency Manager
Colorado Department of Regulatory Agencies
Division of Registrations
Mike J. Klug
Medicare Training and Volunteer Management Consultant
and former Training Officer, CAC
Cory Everett-Lozano is the Continuing Competency Manager at the Colorado Division of Registrations. As one of the nine divisions within the Colorado Department of Regulatory Agencies, the Division of Registrations is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado. Consumer protection is its mission.
As Manager of Continuing Competency programs, Ms. Everett-Lozano is responsible for overseeing the development, implementation and administrative activities related to the continuing professional competence programs of professions regulated by the Divisions professional and occupational boards and programs. Additionally, Ms. Everett-Lozano has assisted in leading the Divisions legislative outreach efforts by piloting the use of information technology to extend the reach and visibility of professional and consumer education.
Ms. Everett-Lozano received her Masters degree from the University of Denver. Prior to joining the Division of Registrations, she worked in both the non-profit and private sectors in business development and management.
Mike Klug serves as a consultant to the SMP (Senior Medicare Patrol) National Resource Centers volunteer risk and program management project under a grant from the federal Administration on Aging (AoA). From 2004 to 2010, he worked for the Health Assistance Partnership (HAP) and directed its Medicare Education and Training team from 2008 to 2010. Prior to joining HAP, Mike consulted for several organizations that deal with Medicare education, outreach, and advocacy, including the Westport Cooperative Services Medicare Assistance Program (MAP) of Kansas City, Missouri; the SHIP National Resource Center, and the Citizen Advocacy Centers (CAC) QUALNet program, providing support and technical assistance for the beneficiary board members of Medicare Quality Improvement Organizations (QIO).
Mike has worked as a trainer, writer and volunteer program manager for more than twenty-five years. He began his career as a trainer/consultant for AARPs Medicare-Medicaid Assistance Program (MMAP) and later joined AARPs staff, working at its headquarters in Washington, DC, and at regional and state offices in Kansas City, from 1987 to 1999. Mike also serves as a public member on the National Certification Commission for Acupuncture & Oriental Medicine. He received his B.A. degree from St. Louis University in 1977 and is a 1984 graduate of the University of Wisconsin Law School in Madison, Wisconsin.
Audio recordings and PowerPoint presentations are available for $45.00 for CAC members and $65.00 for non-members. Please contact us for more information. If you're not sure if your organization is a CAC member, please click here.